In the Year of the Horse, a new journey begins, and service warms people's hearts. In 2026, Dongfeng Light Vehicle will continue to deepen its "True Happiness Service" brand and officially launch the "Riding Horse Escort Action". With five "heart" level services, including worry free car maintenance, peace of mind maintenance, intimate use, caring and comfortable, and unity along the way, Dongfeng Light Vehicle will provide protection and navigation for those struggling on the logistics front line, demonstrating its responsibility and commitment as a benchmark for service in the light commercial vehicle industry.
Deeply cultivating services to create industry benchmarks
As a leading enterprise in the field of light commercial vehicles, Dongfeng Motor Corporation has always focused on user needs and deepened its service upgrades. Since 2025, the "True Happiness" brand service has been revitalized and upgraded, launching a series of measures such as "Six Major Promise Guarantees and Six Major Rights Upgrades", and synchronously carrying out activities such as the Brand Care Month, which has won high recognition from a large number of users, and customer satisfaction continues to rank first in the industry.
At the same time, the Dongfeng Light Vehicle Friend Station, which has been continuously established, has extended its services from product delivery to accompanying users throughout the entire cycle, creating a warm "harbor" for strugglers with refined services, and practicing the mission of "truly beautiful, wholeheartedly serving, and escorting strugglers" with practical actions.
Five "Hearts" Escort Together on a Beautiful New Journey
The newly launched 'Riding Horse Escort Action' is another upgrade of Dongfeng's' Truly Happy Service 'for light vehicles. The five' heart 'services accurately target the needs of car owners, covering the entire life cycle of car use, allowing every car owner to feel convenient, efficient, and warm service guarantees.
Keeping a car is worry free and reduces operating costs. Relying on a nationwide service network of 1100, Dongfeng light vehicles achieve full service coverage, allowing car owners to enjoy convenient and efficient vehicle maintenance services no matter where they are. At the same time, an exclusive mileage worry free maintenance package has been launched, with maintenance costs as low as 3 cents per kilometer, significantly reducing the long-term operational burden on car owners and making car maintenance more worry free and economical.
Maintain peace of mind and build a strong travel defense line. Dongfeng light vehicles will implement the highest rescue standards in the light commercial vehicle industry, building a three in one rescue service system of "fast response, fast repair, and fast rescue". The rescue must arrive within 2 hours, and if it exceeds the time limit, it will actively compensate, minimizing the loss of car owners due to downtime and ensuring that every trip is worry free.
Thoughtful use of the car, extending the value cycle. The service covers the entire range of Dongfeng Motor Corporation vehicles and offers extended warranty services for up to 8 years or 600000 kilometers, with extended warranty fees as low as 4 cents per kilometer, further extending the vehicle's value and helping car owners avoid future use risks, making their use more secure.
Caring and comfortable, conveying brand warmth. Focusing on the needs of car owners in all scenarios, we offer caring services such as seasonal care, energy meal, car owner physical examination, member benefits, and fund protection. From daily car maintenance to car owner life care, we provide comprehensive coverage, supporting a warm blue sky for car owners and making the logistics journey more warm.
Together, listen to the voices of users. For the first time, the service general manager's phone number has been opened, building a direct communication bridge between the brand and users. We carefully listen to the demands and suggestions of every car owner, communicate sincerely and respond quickly, continuously optimize service quality, exchange sincerity for sincerity, and walk side by side with car owners.
Wherever the user's wheels go, the service of Dongfeng light vehicles is there. Looking ahead to the future, Dongfeng Motor Corporation will always accompany car owners with reliable products and sincere services, help them on their entrepreneurial journey with strength, protect every journey with warmth, and jointly drive towards a better tomorrow.